Returns Policy

I want you to be completely happy with your purchase. If you have any concerns about your order, please contact me at info@roskellcheale.com within 14 days of receiving your item.

Eligibility for Returns

I accept returns on:

  • Ready‑made jewellery pieces

  • Non‑custom items in unworn, original condition

I cannot accept returns on:

  • Custom, bespoke, or personalised jewellery

  • Items that have been worn, damaged, or altered after delivery

  • Earrings (for hygiene reasons)

Return Process

  1. Email info@roskellcheale.com within 14 days of delivery.

  2. I will provide return instructions.

  3. Items must be returned in their original packaging.

  4. Once received and inspected, refunds are issued within 5–7 business days.

Return Shipping Costs

  • Customers are responsible for return postage unless the item is faulty.

  • I recommend using a tracked service such as Royal Mail Special Delivery, as I cannot refund items lost in transit.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact me within 48 hours with photos. I will repair, replace, or refund the item depending on the situation.

Shipping Policy

Processing Times

  • Ready‑made items: dispatched within 3–5 business days.

  • Custom or bespoke jewellery: processing times vary (typically 2–6 weeks). You will receive an estimated completion date when ordering.

Shipping Methods

All orders are shipped from Essex, UK using:

  • Royal Mail Special Delivery

  • Royal Mail Tracked 24 / 48 (UK)

  • Royal Mail International Tracked (Worldwide)

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen delivery method.

Delivery Estimates

  • UK: 1–3 business days after dispatch

  • Europe: 5–10 business days

  • International: 7–21 business days Delivery times may vary due to customs or seasonal delays.

Customs & Import Fees

International customers are responsible for any customs duties or import taxes applied by their country.

Lost or Delayed Parcels

If your parcel is delayed, I will assist in tracking it. If it is confirmed lost by the courier, I will replace or refund the item.

Exchanges

I do not offer direct exchanges. If you would like a different item, please return your original (if eligible) and place a new order.

Contact

For any questions about returns or shipping, please email: info@roskellcheale.com